HXStudios - Premium Digital Products Store

1. Overview

HXDev Inc. ("we", "us", or "our") operates HXDev Market, a digital marketplace for digital products. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our Platform.

Due to the digital nature of our products, refunds are generally not available once a product has been downloaded or accessed. However, we understand that exceptional circumstances may arise, and we are committed to providing fair and reasonable refund solutions.

2. General Refund Policy

2.1 Digital Products: Digital products, including software, templates, courses, and other downloadable content, are generally non-refundable once the product has been downloaded or accessed. This policy is in place because digital products cannot be "returned" in the traditional sense.

2.2 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for digital products under the following conditions:

The refund request is made within 30 days of the original purchase date
The product has not been downloaded or accessed
The refund is requested due to a technical issue that prevents the product from functioning as described
The product does not match its description or is defective

3. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

3.1 Technical Issues: If you experience technical problems that prevent you from using the product as intended, and we are unable to resolve the issue within a reasonable timeframe, a refund may be issued.

3.2 Product Defects: If the product is defective, corrupted, or does not function as described, you may be eligible for a refund.

3.3 Duplicate Purchases: If you accidentally purchase the same product twice, we will refund the duplicate purchase upon verification.

3.4 Unauthorized Purchases: If your account was used to make a purchase without your authorization, we will investigate and may issue a refund if the claim is verified.

3.5 Non-Delivery: If you do not receive access to a purchased product due to a technical error on our part, a refund will be issued.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

Change of mind after downloading or accessing the product
Failure to read product descriptions, system requirements, or compatibility information before purchase
Inability to use the product due to lack of technical knowledge or skills
Product has been downloaded, accessed, or used
Refund request made more than 30 days after the purchase date
Product was purchased during a sale or promotion with clearly stated "no refund" terms
Violation of our Terms & Conditions or misuse of the product
Request for refund due to dissatisfaction with product quality when the product functions as described

5. How to Request a Refund

5.1 Contact Support: To request a refund, please contact our support team through one of the following methods:

Create a support ticket through your Dashboard
Send an email to hxstudios@gmail.com
Include your order number and a detailed explanation of why you are requesting a refund

5.2 Required Information: When requesting a refund, please provide:

Order number or transaction ID
Product name and purchase date
Reason for the refund request
Any relevant screenshots or documentation supporting your request

5.3 Processing Time: Refund requests are typically reviewed within 5-7 business days. Once approved, refunds are processed within 10-14 business days, depending on your payment method and financial institution.

6. Refund Processing

6.1 Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative solution.

6.2 Processing Time: Once a refund is approved:

Credit card refunds: 5-10 business days
PayPal refunds: 3-5 business days
Other payment methods: 10-14 business days

6.3 Currency: Refunds will be issued in the same currency as the original purchase. Exchange rates may apply if your payment method uses a different currency.

6.4 Fees: Processing fees charged by payment processors are generally non-refundable. However, we will refund the full purchase amount minus any applicable fees if required by law.

7. Partial Refunds

In some cases, we may offer partial refunds instead of full refunds. This may occur when:

Only a portion of a bundled product is defective or unavailable
You have used or accessed part of the product
A partial refund is more appropriate given the circumstances

8. Subscription and Recurring Payments

8.1 Cancellation: You may cancel a subscription at any time through your account settings. Cancellation will prevent future charges but does not entitle you to a refund for the current billing period.

8.2 Refunds: Refunds for subscription services are handled on a case-by-case basis. Generally, refunds are not available for subscription periods that have already been used.

9. Chargebacks

If you initiate a chargeback or dispute with your payment provider instead of contacting us first, we reserve the right to suspend or terminate your account. We encourage you to contact our support team first to resolve any issues, as we are typically able to resolve concerns more quickly and efficiently than chargeback processes.

10. Product Updates and Support

Before requesting a refund, we encourage you to contact our support team. Many issues can be resolved through technical support, product updates, or alternative solutions. We are committed to helping you get the most value from your purchase.

11. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. In Quebec, Canada, you may have additional rights under consumer protection laws. If you believe you are entitled to a refund under applicable consumer protection legislation, please contact us with details of your claim.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to users through the Platform or via email. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: hxstudios@gmail.com

Support Tickets: Available through your Dashboard

Company: HXDev Inc.

Jurisdiction: Incorporated in the Province of Quebec, Canada

By making a purchase on HXDev Market, you acknowledge that you have read, understood, and agree to this Refund Policy. We are committed to providing fair and transparent refund processes while protecting the integrity of our digital marketplace.